Return Policy

 

*YOU MUST CALL FOR A RETURN AUTHORIZATION NUMBER

  THIS NUMBER MUST BE WRITTEN ON THE PACKAGE/LABEL,

  AS DOES THE NAME THE MERCHANDISE WAS PURCHASED UNDER.

*ALL MERCHANDISE MUST BE IN NEW CONDITION.

  -Tires must not be driven on.

  -Wheels must not have been mounted on vehicle.

*All merchandise must be in original boxes.

*If customer returns product:

 -Do not ship via the U.S. Postal Service.

 -Make sure merchandise is fully insured.

 -Return Authorization number must be clearly written on package and label.

 

*All returns or cancellations subject to freight and handling charge plus 25% restocking fee or 25% cancellation fee of the total amount.

 

*ABSOLUTELY NO returns or cancellations on special orders.

  (for example: drilled or specially gold or chrome plated wheels).

 

*If you mount the rims or tires on the car, or the tires on the rims ABSOLUTELY NO returns.

 

Return Wheels

* Secure center cap and lug nuts/bolts in separate bags and tape securely to inside of wheel.

* If returning two wheels in one box, must hare protective cardboard between wheels.

* Wheel must have a foam sheet pad protecting the face of the wheel from cardboard chafing.

* Wheel must be secured and well protected in the box.

* Any Styrofoam packing material received with the shipment must be reused in the same way.

*  Remove any staples that are not fully closed from the box.

Return Tires

* Tires must not have been mounted on wheels.

* each tire must be labeled with Wheel and Tire Superstores, LLC address as well as your own address.

*  Return Authorization Number must be clearly marked on the label.

Return Wheel & Tires Package

* When possible, use original packaging material.

* Original packaging consists of

- Three cardboard layers (two for the face of the wheel and one for the backside of the wheel).

- Foam or bubble wrap layers are required to protect the face of the wheel from cardboard chafing.

- Padded envelope containing any lug hardware.

* The tire/wheel package must be repackaged in the same fashion

as when they were originally received.

* If nylon banding is unavailable, a high-strength tape may be substituted

to hold cardboard and foam securely on the tire/wheel package.

 

Why customer won't get a refund?

* We are not able to give credit on a return, due to improper packaging.

-The packages are not treated gently during shipment,

and without the proper packaging, the wheels are damaged. It is the customer's

responsibility to make sure the wheels are protected.

* Under no circumstance will Wheel and Tire Superstores, LLC accept a return of product

that is damaged due to the negligence of the customer!!! Remember,

the wheels are still your (the customer) property until we get them back.

Manufactures Warranty

* All products sold by Wheel and Tire Superstores, LLC carry the standard manufacturer’s warranty.

-Wheel and Tire Superstores, LLC will be happy to help when a warranty problem arises.

Beyond the standard manufactures warranty, there are no warranties, express or implied,

including any warranty of merchantability or fitment for any particular purpose.

* NO WARRANTY ON GOLD PLATED WHEELS AND PAINTED WHEELS. 

* ONE YEAR WARRANTY ON CHROME PLATED WHEELS (wire wheels are excluded)

* CUSTOMER PAYS FOR SHIPPING AND HANDLING BOTH WAYS

ON ALL WARRANTIES OR ADJUSTMENTS.

*  NO WARRANTIES ON RUSTED WIRE WHEELS.

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